Terms and Conditions
Introduction
Welcome to Tropikhaana (referred to as “we,” “us,” or “our”). By accessing or using our website, you agree to abide by these Terms and Conditions (“T&Cs”). Tropikhaana is operated by Tropicana Logistics Pvt Ltd, registered in Ernakulam, Kerala. If you do not agree with these T&Cs, please refrain from using our website.
Key Clauses
- Eligibility
- To use our website, you must be at least 18 years old or have parental/guardian consent.
- Product Information
- All product descriptions, images, and prices on our website are provided for informational purposes. Actual products may vary slightly due to manufacturing or packaging differences.
- Pricing and Payments
- Prices include applicable GST unless specified otherwise.
- Payment methods: Credit/Debit cards, UPI, Net Banking, or Cash on Delivery (COD) within eligible areas.
- Shipping and Delivery
- Delivery areas: Ambient products are delivered free within a 5 km radius of Willingdon Island, Kochi, Kerala and charged on a pro rata basis beyond that. Frozen products are delivered within a 10 km radius of the aforesaid location at applicable rates. Delivery beyond these limits is not possible for frozen goods.
- Returns and Refunds
- Refer to our Consumer Policy for detailed refund and return terms.
- Website Use
- Users must not misuse the website, including unauthorized access or data scraping.
- Intellectual Property
- All content, including text, images, and trademarks, belongs to Tropikhaana. Reproduction without consent is prohibited.
- Governing Law
- These T&Cs are governed by the laws of India, with jurisdiction in Ernakulam, Kerala.
