Consumer Policy
Returns and Refunds
- Returns for frozen products are only accepted if the product is damaged or spoiled during delivery and only if returned unopened and in the original packing.
- Ambient temperature products can be returned only if defective or damaged upon delivery and only if returned unopened and in the original packing.
- Refunds will be processed within 7-10 business days after return approval.
Complaints and Grievances
- Customers can file complaints via email at [support@tropikhaana.com] or call our customer care at [+91-9544500037] or [0484 4030244]. Escalations can be directed to our Consumer Grievance Officer.
Order Cancellations
- Orders can be cancelled before dispatch. A cancellation fee may apply.
Storage Disclaimer
- Customers must immediately store products upon delivery as stated on the package to maintain freshness.
Disclaimer
- Tropikhaana is not liable for any issues arising from improper storage or temperature abuse (Product Stored in high temperature) of products after delivery.
- All efforts are made to ensure accurate product information, but Tropikhaana will not be liable for any discrepancies that may occur.
